WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
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		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM.

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Business Intelligence Solutions | Business Process Management (BPM) | Enterprise Resource Planning (ERP) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Customer Service (General) | Technology ROI Tools | Business Planning | Customer Relationship Management (CRM) | Virtualization | Service Oriented Architecture (SOA)

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Driving business value with integrated BI and ERP by QlikTech, Inc. September 2008 - (Free Research) In order to make strategic business decisions, organizations need to be able to effectively analyze and understand their data. Read this E-Book and gain valuable insight into how other organizations successfully integrated ERP and BI. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Book: Chapter 5 - Understanding the Data Collection Process by Symantec Corporation August 2008 - (Free Research) Improper data collection can jeopardize the admissibility or reliability of data and can result in substantial costs and potential sanctions. After reading this whitepaper you will fully understand the proper data collection process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Book: Five Best Practices for Improving Customer Service through Community-Based Collaboration by InQuira Inc October 2008 - (Free Research) This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc. November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Book: Content Management Vs. Knowledge Management by InQuira Inc October 2008 - (Free Research) This e-book reveals the critical differences between knowledge management systems and content management systems, and shows why true knowledge management capabilities are so vital to compete in today’s markets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: The BPM Payoff by Accenture November 2008 - (Free Research) A business process is defined as a set of related activities that produce either a service or a product, the idea behind BPM is to line up these processes with the goals of a department or company. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

VUE Software: Enterprise Incentive Management by CSSI VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Paperless Office-Turning the Page on Paper Use by SpringCM August 2008 - (Free Research) This whitepaper explains the benefits of a paperless office using SpringCM. Learn how to establish an inbound e-mail address and fax number to capture paper and digital content, and have incoming transmissions routed to SpringCM, saving time and paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes by Angel.com November 2008 - (Free Research) Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The New Language of Business: SOA & Web 2.0 by IBM February 2008 - (Free Research) Innovation requires change and Service Orientated Architecture makes it easier for companies to change. SOA views a business as linked services and considers the outcomes they bring. Learn guiding principles for implementing SOA in this paper. (WHITE PAPER) GO TO WHITE PAPER

eBook: Energy-efficient Server Technologies by Dell, Inc. September 2008 - (Free Research) This e-book explores how to achieve greater efficiency in data centers. It discusses server efficiency tactics in four areas, beginning with the simplest fixes and moving to more complex strategies. Read now to learn more. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Corral Virtual Server Backup by Storage Magazine October 2008 - (Free Research) This excerpt from W. Curtis Preston's new book Backup & Recovery describes the three different ways to back up a VMware server, and the pros and cons of each method. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Green Data Center: Energy-efficient Computing in the 21st Century: Chapter 1, 2008 Update by Rackable Systems October 2008 - (Free Research) This green data center e-book serves as an all-in-one guide to lead you through the process of creating an energy-efficient data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Book: The Human Side of Knowledge Management - Unlocking People Potential in the Knowledge Economy by InQuira Inc October 2008 - (Free Research) This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Connecting the Dots Between Storage and Virtualization by EMC Partner Organization July 2008 - (Free Research) This videocast covers the usage of storage transports for server virtualization, iSCSI's readiness for virtualization deployments, and how to choose between using iSCSI over fibre channel, and vice-versa, in virtualization deployments. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

E-Book: Making Real-time Information a Reality in the Contact Center by Genesys September 2008 - (Free Research) This E-book from SearchCRM.com explores best practices and strategies for using real-time information in the call center. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Solving Your Lotus Notes Domino and Blackberry Problems by BlackBerry September 2008 - (Free Research) Lotus Notes Domino users are on the go now more than ever, making the effective and efficient use of mobile devices an integral part of doing business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IFS Machinery - ERP for Complex Order-Driven and Mixed-Mode Manufacturing by IFS IFS offers a proven solution for machinery manufacturers who produce, deliver & service their products based on unique customer requirements, using either predefined product configurations or custom engineering. IFS helps coordinate complex order-driven & mixed-mode manufacturing and purchasing of material.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

How to Quit Paper and Close the Order-to-Cash Performance Gap by Esker Inc. November 2008 - (Free Research) View this Webcast to learn how your company can reduce the time and effort it takes to turn a customer order into money in the bank and eliminate human errors caused by manual document processing. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Demystifying Unix dump by Storage Magazine September 2008 - (Free Research) dump is a powerful tool to back up Unix files. However, the dump utility isn't intuitive and can produce some unexpected results, especially during a restore. Here's how dump works. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Editorial: Backup Done Right and Not so Right by Storage Magazine September 2008 - (Free Research) This is a story of what to do and what not to do if you're a vendor trying to gain the favor of storage managers, and perhaps persuade them to open their billfolds at the same time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Book: Chapter 2 - Building Bridges between IT Shops, Legal Teams and Security Staff by Symantec Corporation May 2008 - (Free Research) This e-book provides expert information on how to bridge the gap between IT management, security staff, and legal terminology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Book: Chapter 2 - Building Bridges between IT Shops, Legal Teams and Security Staff by Symantec Corporation May 2008 - (Free Research) This e-book provides expert information on how to bridge the gap between IT management, security staff, and legal terminology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Book: Chapter 1 - What is e-discovery and Why Should IT Shops Care? by Symantec Corporation March 2008 - (Free Research) Electronic discovery known as e-discovery refers to any process in which electronic data is sought, located, secured and searched with the intent of using it as evidence in a legal case. Read this e-book to learn why e-discovery is so important. (WHITE PAPER) GO TO WHITE PAPER

Closing the Order-to-Cash Performance Gap between Document Processes and SAP® Solutions by Esker Inc. September 2008 - (Free Research) For businesses running SAP solutions, manual processing of customer order and billing documents often limits their ability to improve order-to-cash performance. Learn about technology that reduces sales order processing time and costs 40-90% and DSO typically by 2-5 days at minimum, with +99% order accuracy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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