Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..
		Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM.

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On-line Customer Support | Customer Service (General) | Customer Relationship Management (CRM) | Help Desk and Call Management | Remote Administration | Remote Access Technologies | Call Center Management | Customer Interaction Management | Customer Self-service/ e-Self Help | Business Process Management (BPM)

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Reducing Backup Volume: Key Ways your Organization can Save by Quantum Corporation October 2008 - (Free Research) This case study explains how Quantum DXi3500 Saves Virtual Iron Time & Money with 95% Reduction in Backup Volume and Saving $12,000 annually on tape media costs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How to Write an Archiving Program RFP by Storage Magazine September 2008 - (Free Research) All archiving programs aren't alike. Here's how to craft an RFP that lets you compare programs on an equal footing and find the application that best fits your environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerating Enterprise Resource Planning (ERP) Visibility Down to the Plant Floor by Apriso® Corporation (E-mail this company) June 2007 - (Free Research) To support globalization, the ERP evolution has now reached the plant floor, where the desire exists to obtain greater detail and specificity required for continuous process and quality improvement, supply chain visibility and complete product traceability and genealogy across global manufacturing operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Datanomic Data Migration and System Integration by Datanomic Datanomic's Customer Data Migration solutions are designed for customers and partners to minimize the risk of their data migration projects failing or overrunning due to data issues.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Transform Your Data Center Into An Energy-Efficient Operation by Insight and Sun Microsystems, Inc June 2008 - (Free Research) For every area of your datacenter, Sun Professional Services has created a tailored assessment service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company) WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Cost and Benefits of On-Demand vs. On-Premise Procurement Software by coupa.com September 2008 - (Free Research) This paper outlines an approach to compute and compare the Total Cost of Ownership (TCO) for on-premise procurement software vs. on-demand. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC November 2008 - (Free Research) This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ocarina Networks Addresses the Need for More Efficient Way to Store Data by Ocarina Networks November 2008 - (Free Research) Ocarina Optimizer is an appliance that runs the optimization algorithms, it resides in the network, out-of-band, and performance optimization as a post process unlike deduplication. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online - GotoAssist July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online - GotoAssist July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How Does Your IT Help Desk Measure Up? by Citrix Online - GotoAssist July 2008 - (Free Research) Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increase First Contact Resolution: The Key to Superior Support by Citrix Online - GotoAssist July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Putting Snort to Work by Information Security Magazine September 2008 - (Free Research) Open source Knoppix-NSM is a complete network security monitoring system on a single CD. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FlexNet Global Manufacturing Suite for Enterprise Operations (MES) by Apriso® Corporation (E-mail this company) FlexNet includes a suite of plug-and-play modules that you can deploy, modify and extend as required. Built for Service-Oriented Architecture (SOA) deployment and powered by rich business process authoring capabilities, FlexNet fills the gap between your ERP and automation systems to deliver an end-to-end adaptive manufacturing solution.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Achieving Profitable Growth through Exceptional Customer Experience by CA November 2008 - (Free Research) In this whitepaper, Datamonitor focuses on nine key steps that can – and should – be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mentor Graphics Video Testimonial by InQuira Inc October 2008 - (Free Research) In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Shenzhen Telecom by Pitney Bowes Group 1 Software July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Data Integration Solution - Rapid Implementations by Infosolve Technologies, Inc. Utilize an integrated solution that combines all the key components critical for a successful data integration implementation. Explore cutting edge best practices that can lead to a highly standardized approach to all stages of implementation.  (SERVICE) GO TO DETAILED REPORT

Enterprise Data Quality Solution - ZERO License Cost by Infosolve Technologies, Inc. Data corruption can occur due to a number of reasons, including integrating non-conforming, flawed data or erroneous data. Learn about the most common reasons that contribute to poor data quality and how to alleviate them.  (SERVICE) GO TO DETAILED REPORT

Data Migration Solution - Rapid Implementations by Infosolve Technologies, Inc. Learn about data migration services that will alleviate your data migration challenges and combine all the key components critical for a successful data migration implementation  (SERVICE) GO TO DETAILED REPORT

Data Conversion Solution - Rapid Implementations by Infosolve Technologies, Inc. Learn about the importance of converting your data and how it can enable you to migrate to a new system, consolidate existing data systems and acquire other data successfully.  (SERVICE) GO TO DETAILED REPORT

To Get Promoted in Customer Support, Do These Five Things by Parature, Inc. March 2008 - (Free Research) Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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