Contact Center Management | Call Center Management | Customer Relationship Management (CRM) | Automatic Call Distribution ACD | Enterprise Data Protection and Privacy | Workforce Management | Help Desk and Call Management | Enterprise Resource Planning (ERP) | Call Processing | Data Security

Search Results		1 - 25 of 494 | Next Page
Too many results? Filter by:	All result types Software Services & Resellers Hardware Research

Presentation Transcript: Home Is Where the Money Is by inContact March 09, 2010 - (Free Research) Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This transcript reveals the real cost of absenteeism and provides call center management best practices that boost growth. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Home Is Where The Money Is by inContact January 29, 2010 - (Free Research) Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This webcast reveals the real cost of absenteeism and provides call center management best practices that boost company growth. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc. March 02, 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HIPAA and Beyond: An Update on Healthcare Security Regulations for Email by Proofpoint, Inc. August 26, 2009 - (Free Research) Healthcare regulations for IT security - such as HIPAA and the new HITECH provisions of HIPAA - are now broader than ever. This paper provides a quick overview of what you need to know about the latest security, privacy and data breach regulations for the healthcare industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Automation: Going Beyond the Obvious to Find Real Cost Savings by BMC Software, Inc. September 18, 2009 - (Free Research) Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fox Chase Cancer Center Speeds Data Backup and Recovery with IBM ProtecTIER Deduplication Solutions by IBM October 19, 2009 - (Free Research) One of the greatest challenges for Fox Chase has been to keep pace with the backup requirements imposed by ever-growing amounts of data. Read this case study to learn how Fox Chase implemented a storage solution that significantly reduced backup times and improved the data reduction ratio. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Top 5 Requirements for High-Performance Operational Data Integration by Oracle Corporation March 04, 2010 - (Free Research) This webcast presents the top 5 requirements for implementing high-performance and reliable solutions for integrating data across your operational systems. Real-world customer implementations will be highlighted. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Desktop Authority Password Self-Service Version 4.1.1 - Free 30 Day Trial! by ScriptLogic Corporation April 10, 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Tips for Managing ERP Software Vendors during the Software Selection Process by Panorama Consulting Group November 03, 2009 - (Free Research) It is often said that desperate times call for desperate measures. In recent months, this is certainly the case for some ERP vendors. The good news, however, is that there are ways to manage ERP software vendors to ensure a fair, consistent, and unbiased selection process for your organization. Read on to learn what they are. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Advancing Return on Investment Analysis for Government IT: A Public Value Framework by SAP America, Inc. January 23, 2009 - (Free Research) The range and complexity of government information technology (IT) investments makes assessing their returns a daunting prospect. This white paper presents a public ROI assessment framework that addresses the shortcomings in the available methods and models for assessing public returns. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SEC Exam Survival Guide: Prepare in 12 Steps by Advent Software, Inc August 2008 - (Free Research) This Securities and Exchange Commission Exam Survival Guide provides you with the actions you can take to prepare for an SEC exam so that when the call comes, there is minimal stress and disruption to your firm. (WHITE PAPER) GO TO WHITE PAPER

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SharePoint Customization Best Practices by Global Knowledge December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing Security: Making Virtual Machines Cloud-Ready by Trend Micro August 2009 - (Free Research) This paper covers the variation of cloud computing that is also called utility computing, or Infrastructure as a Service (IaaS). It looks at the security implications and challenges that IaaS presents and offers best practices to service providers and enterprises hoping to leverage IaaS to improve their bottom line in this severe economic climate. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

BPM Taxonomy Whitepaper - Dan Woods - Sponsored by SAP and Accenture by SAP America, Inc. March 2009 - (Free Research) This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Clearing the Way for Faster, Smarter Decisions: Instant, Accurate Information Drives Competitive Edge by SAP America, Inc. December 2007 - (Free Research) This paper examines how you can gain reliable, accessible information from efficient, integrated IT systems – and use that information to make faster, smarter decisions. In turn, the right decisions will lead to better operations and a stronger competitive position. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The iPhone is Here to Stay: What’s an Enterprise to do About it? by Sybase, Inc. September 2009 - (Free Research) Read this brochure to learn how iAnywhere Mobile Office offers enhanced network security, data protection, device management, profile administration, cross-platform support, and deployment features all available through Apple’s App Store. (BROCHURE) VIEW ABSTRACT | GO TO

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox March 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forecast: Cloudy with a Chance of Virtualization by Dell, Inc. September 2009 - (Free Research) Is cloud computing or in-house virtualization the answer to your scalability challenges? Maybe both. Cloud computing and in-house virtualization offer a wide range of complementary capabilities that can help your organization not only scale smoothly, but also simplify your IT infrastructure, reduce data center complexity, and cut costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eBook: The New Data Center Imperatives by Dell, Inc. and Intel December 2009 - (Free Research) Demand for new and upgraded data centers will continue to grow, despite the economic downturn. Careful planning can help IT and finance managers get the most from data center investments and build a flexible foundation for enterprise growth. (EBOOK) VIEW ABSTRACT | GO TO

Total Cost of Ownership (TCO) of Dell, HP, and IBM Blade Solutions by Dell, Inc. and Intel October 2008 - (Free Research) This white paper examines the TCO of this blade solution at acquisition and at 1, 3, and 5 years. TCO includes hardware, support, management software, IO virtualization, power, cooling, network ports, and data center space. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Secret to Maximizing Virtualization ROI in the Dynamic Data Center by Akorri February 2010 - (Free Research) Akorri’s BalancePoint™ software provides unique cross-domain analytics and IT Key Performance Indicators (KPIs) that enable virtual infrastructure optimization at the lowest cost. This paper reviews these analytics and how to apply them to get the most value out of your virtual infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sustainable IT virtualization helps Earth Rangers accommodate 100 percent growth while saving 90 percent on data center space and 85 percent on energy costs by Dell and VMware March 2009 - (Free Research) When it was time to refresh the headquarters' IT infrastructure, the Earth Rangers IT group knew that any new computer systems had to meet their own high environmental standards. In this case study, you'll learn why they decided to create a virtualized server infrastructure using solutions from Dell and VMware and the benefits achieved. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

1 - 25 of 494 | Next Page

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.