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Your search for keyword: Customer Service Workflow Process Analysis Software returned 700 results.
 
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Business Process Management (BPM) | Business Intelligence Solutions | Enterprise Resource Planning (ERP) | Enterprise Systems Management | Workflow Automation | Enterprise Dashboards | Business Process Automation | Enterprise Performance Management/ Balanced Scorecard | Testing and Analysis | Operational BI

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Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management Systems to Close the Gap by Advent Software, Inc

January 05, 2009 - (Free Research) This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them.
(WHITE PAPER) GO TO WHITE PAPER

Is It Time for a New ERP System? Five Drivers of Change by ePartners

March 10, 2010 - (Free Research) This white paper discusses the Five Drivers of Change which cause organizations to consider a new ERP. If you decide to keep your current system you risk falling behind technologically and functionally. There are consequences for not keeping up to date as well. This white paper will help you consider your options.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SMART, Modular, Cost-Effective Steps to Workload Automation by BMC Software, Inc.

April 17, 2009 - (Free Research) This paper proposes a high-level methodology for implementation of Workload Automation (WLA) - a mature evolution of job scheduling that automates complex IT processing and includes support for event-driven workloads, multiple platforms, Web services, composite applications, SOAs, virtual systems, system and application integration, and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BMC Helps Dell IT Automate by BMC Software, Inc.

November 03, 2009 - (Free Research) BMC helped the Dell IT group to consolidate job scheduling and job monitoring within a single dashboard, reduce by 75 percent the number of IT administrators needed for patch management, and accelerate trouble-ticket resolution with automation. Watch the customer video.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Windows Manufacturer Wins on BlackBerry by BlackBerry

February 18, 2009 - (Free Research) Centra Windows Ltd. was looking to replace a paper system for dispatching and managing work performed by window installation field staff with an automated solution that is more efficient and easily tracked and reflects the optimized processes developed by the business. Read about the features and business benefits of their BlackBerry solution.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

MP Studio v4.1 (for System Center Operations Manager) - Free 30 Day Trial! by Silect Software

December 10, 2009 - (Free Research) MP Studio provides powerful Management Pack authoring, testing, tuning, version control, auditing and documentation. Key features like bulk override management and MP impact analysis speed System Center Operations Manager implementation and upgrade.
(TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Business Driven Automation – What is Business Driven Automation? by CA

February 23, 2010 - (Free Research) CA products are strongly differentiated by their ability to respond to changing business needs – Business Driven Automation. Ray Wright asks Steve Garone about CA’s Business Driven Automation capabilities and how they help customers. Listen to this podcast to learn more.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Total Economic Impact of CA Workload Automation by CA

April 14, 2009 - (Free Research) In conducting in-depth interviews with four existing customers, Forrester found that the four organizations in this study achieved significant benefits, some easily measured for this ROI study and others that are equally valuable but that we could not quantify. Read this analyst report to learn about these benefits.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Six Secrets to 24x7 Exchange Availability by Marathon Technologies

September 28, 2009 - (Free Research) The following six secrets to 24x7, disaster-tolerant Exchange will show you how to implement an Exchange environment with zero lost data and continuous application availability—with no IT intervention—in the event of a disaster.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Choose the Compliance and IT Risk Management Trial That Works Best for You by Lumension

February 05, 2010 - (Free Research) Evaluate Lumension Compliance and IT Risk Management for free and see how it will enable you to manage your IT risk exposure, optimize IT resources, and ensure the proper measurement against regulations and corporate governance.
(TRIAL SOFTWARE) GO TO

Data Center Facilities IT Handbook, Ch 4 - Data Center Design and Build Out by Dell, Inc. and Intel

August 10, 2009 - (Free Research) A successful data center construction or renovation project requires managers to carefully follow each phase of the process - design, construction, review and acceptance. Read this eBook Chapter to learn more.
(EBOOK) VIEW ABSTRACT | GO TO

Introduction to Requirements - The Critical Details That Make or Break a Project by Global Knowledge

December 2008 - (Free Research) This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester: Competition Intensifies For The SMB ERP Customer by Oracle Corporation

August 2007 - (Free Research) This whitepaper addresses trends in Enterprie Resource Planning improvements as well as business needs and strengths to assess during vendor selection. Gain insight into the software as a service (SaaS) market and the results from heightened competition.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP in the Midmarket 2009 by SAP America, Inc.

March 2010 - (Free Research) Faced with increasing complexity, Best-in-Class mid-size companies look to ERP solutions to drive more value by standardizing, streamlining, and automating business processes while providing the visibility they need to make well-informed decisions quickly and efficiently.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting an ERP Solution: A Guide by Infor

November 2008 - (Free Research) This paper provides guidance on how to develop a good, simple strategy to evaluate and choose the right ERP software package for your company.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Winning with HP Integrity Servers for SAP with Windows Server 2003 by Arrow ECS HP Group and Intel

October 2007 - (Free Research) Companies face numerous challenges when managing and integrating information across enterprise business processes. Companies frequently choose an Enterprise Resource Planning (ERP) solution to fulfill business requirements. The leading ERP applications with the greatest market share are the mySAP ERP and SAP R/3 industry solutions from SAP AG.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lean Strategies for the Process Manufacturer by Sage (UK) Limited

December 2009 - (Free Research) This primer will serve to provide an understanding of the key concepts of Lean as they apply to the process sectors, including the steps for implementation and the benefits that may be realised.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Combat Cybercrime, Demonstrate Compliance and Streamline IT Operations by ArcSight, Inc.

March 2010 - (Free Research) This whitepaper discusses the requirements for a universal log management solution and specifically describes how ArcSight Logger 4 delivers on those requirements. A recent cyberespionage incident at Boeing Corporation is highlighted as an example. Read more to find out.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business-Critical Benefits of Workload Automation Solutions by ASG Software Solutions

February 2010 - (Free Research) Enterprises have struggled with workload automation (WLA) implementation because of its complexities, dependencies, and costs. These obstacles existed primarily because WLA was simply not a mature technology. However, today WLA solutions are widely accessible and achievable. Read this paper to learn about the latest innovations.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bringing Visibility and Control to Financial Asset Management by Tidal Software

December 2009 - (Free Research) BlueCrest Capital Management Tidal Enterprise Scheduler when they needed to make critical business processes visible to upper management and centralize scheduling and management of nightly data downloads; as well as integrate disaster recovery processes into job scheduling efforts and migrate away from heavily scripted point solutions.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Build Trust by Connecting Security Operations and Compliance by Tripwire, Inc.

September 2008 - (Free Research) Check out this case study to learn how Vesta implemented Tripwire® Enterprise to continuously monitor IT infrastructure for all unauthorized change, which helps maintain known, trusted, and compliant system environments and ensure audit requirements are met.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

BMC Service Automation: The next step in the evolution of Business Service Management by BMC Software, Inc.

November 2009 - (Free Research) As you know, automation is a critical component in achieving long-term IT savings. We've compiled a few resources to give you an overview of the benefits of service automation and the technology behind our comprehensive solution.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

Effective Software Verification for Medical Devices : Achieving compliance and meeting productivity goals with static analysis by Klocwork

November 2009 - (Free Research) Producing high-quality, feature-rich software while meeting regulatory guidelines presents a unique set of challenges for those developing medical device software. The key to success is implementing an effective software verification process that maximizes development productivity and best practices while ensuring code quality and security.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Tomax leverages open source Business Intelligence to bring critical information access to retail operators by Jaspersoft

March 2010 - (Free Research) In the retail world, success depends on continuous, rapid-fire decision-making based on accurate information. Enterprise retail management solutions must include a robust reporting framework and analytics capabilities. Read this paper to learn how Jaspersoft technologies enabled Tomax to achieve complete, cost-effective information delivery.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

CA ESP Workload Automation Software: Measuring Business Impact and ROI by CA

September 2009 - (Free Research) This IDC White Paper presents the results of an IDC study, sponsored by CA, to quantify the financial benefits of using CA ESP Workload Automation products.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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