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Presentation Transcript: Home Is Where the Money Is by inContact March 09, 2010 - (Free Research) Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This transcript reveals the real cost of absenteeism and provides call center management best practices that boost growth. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc. March 02, 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Home Is Where The Money Is by inContact January 29, 2010 - (Free Research) Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This webcast reveals the real cost of absenteeism and provides call center management best practices that boost company growth. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success by Infor CRM October 23, 2009 - (Free Research) This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Server Virtualization: The Complete Story by Intel Technology Provider November 19, 2009 - (Free Research) Listen to this podcast to learn about the little-known benefits of server virtualisation. Discover the critical role virtualisation plays in the security of your customers' data centre upgrades. Gain insight into different virtualisation technology you can provide to end-users. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

How to Achieve a Successful Mission-Critical SAP Application Migration Project by Red Hat January 15, 2010 - (Free Research) Verizon had an increasing need to consolidate and standardize business applications, most notably, its Enterprise Resource Planning system. After a thorough evaluation period of multiple open source vendors, Verizon selected Red Hat Enterprise Linux as the standard operating system for the mission critical business application migration project. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Keeping Cool In The Data Center: A High-Efficiency Modular Solution by Alcatel-Lucent December 10, 2009 - (Free Research) This paper examines a new approach to data center cooling known as "phase change" or "two-phase" low-pressure pumped refrigerant cooling. It details the advantages of this approach over traditional computer room air conditioning (CRAC) methods, and it identifies the specific benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deploy a Private Cloud in Less than 30 Days with Surgient Cloud Express by Surgient February 08, 2010 - (Free Research) Learn how you can deploy a successful private cloud with measurable ROI in 30 days with Surgient Cloud Express. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Configuration and Change Management for IT Compliance and Risk Management by Tripwire, Inc. November 2007 - (Free Research) This white paper discusses key issues surrounding configuration management and compliance, such as the IT department's need to lower costs, increase management flexibility and control, and increase responsiveness to business needs and requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering IT to the Virtual Workforce by Citrix January 2010 - (Free Research) This white paper provides a simple guide and checklist for IT professionals focusing on the four key virtual workforce requirements to create an efficient and secure architecture for success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Global business Xchanging shares results of proactive IT operations implementation by BMC Software, Inc. March 2010 - (Free Research) This podcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Network Management Planning Guide by Blue Coat August 2008 - (Free Research) This E-Guide explains the changes in traditional network management and how Web 2.0, SOA, IMS and other application-heavy delivery platforms are changing the management requirements. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Oracle Data Guard with Oracle Database 11g Release 2 by Oracle Corporation September 2009 - (Free Research) Read this white paper to learn about a unique data protection and recovery solution that provides the management, monitoring, and automation software to create synchronized standby databases that protect data from failures and other disasters. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell Virtualization Consulting Services Video by Dell, Inc. and Intel September 2009 - (Free Research) Virtualization is a rapidly evolving technology with many moving parts, making increasingly difficult for customers to develop an effective strategy. Every organization moves at a different pace. Dell delivers tailored solutions for every customer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Recovery You Can Believe In by i365, A Seagate Company February 2010 - (Free Research) Read this paper to learn how Over 22,000 customers trust and rely on EVault for protection of their mission critical data. They made this decision based on EVault's ability to address their requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Learn to Improve SAP Order Management and Retain Customers in Today’s Tough Economy by Esker Inc. July 2009 - (Free Research) This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP in SMB: Exploring Growth Strategies by SAP November 2007 - (Free Research) This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Dell PowerEdge Energy Smart Servers -- The Smart Choice for Optimizing your Data Center by Dell, Inc. and Intel May 2008 - (Free Research) Dell's end-to-end approach helps customers worldwide solve their power and cooling challenges and meet the demands of business growth with industry-standard solutions. They offer solutions you can deploy right now, as well as the right mix of tools, partnerships, and services to help you get the most from your existing infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Airline Personnel Fain Quick, Easy Access to Flight Information on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) When Sun Country Airlines needed a solution to give employees data about flights and information to improve customer service and operations management, they turned to Blackberry. The Solution? Six highly useful applications were created for 50 BlackBerry smartphones to help airline employees check everything from delayed flights to lost baggage. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

MP Studio v4.1 (for System Center Operations Manager) - Free 30 Day Trial! by Silect Software December 2009 - (Free Research) MP Studio provides powerful Management Pack authoring, testing, tuning, version control, auditing and documentation. Key features like bulk override management and MP impact analysis speed System Center Operations Manager implementation and upgrade. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

The End User Experience: The Working End User by Intel Technology Provider November 2009 - (Free Research) This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Podcast: The End User Experience: The Working End User by Intel Technology Provider November 2009 - (Free Research) This podcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Symantec NetBackup (NBU) Design Best Practices with Data Domain by EMC January 2009 - (Free Research) This white paper walks you through how Data Domain integrates with NBU, including planning and sizing considerations, operational considerations, offsite replication, and other integration basics so you can get the most out of this powerful solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Blue Hill Data Services Increases Data Capacity on Tapes Using BrightStor® CA-Vtape™ Virtual Tape System by CA February 2010 - (Free Research) Blue Hill Data Services faced an enviable challenge: constant growth and expansion. Chief among the company's many growth issues was finding more cost-effective and efficient ways of accommodating and managing the 100,000 data tapes it handled. Read this brief paper to learn how CA solutions provided the answer. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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