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Presentation Transcript: Home Is Where the Money Is by inContact March 09, 2010 - (Free Research) Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This transcript reveals the real cost of absenteeism and provides call center management best practices that boost growth. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Home Is Where The Money Is by inContact January 29, 2010 - (Free Research) Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This webcast reveals the real cost of absenteeism and provides call center management best practices that boost company growth. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc. March 02, 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve Storage Utilization and Return on Investment: Best Practices by Arrow/HP October 20, 2009 - (Free Research) This webcast gives an overview of several options for HP Proactive Select IT services that address common and recurring events in typical, ever changing storage environments. Tune in to learn more about this exciting, cost- and time-effective IT support solution. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Maximizing ERP Return on Investment with On-Demand Support Services by itelligence, Inc. May 08, 2009 - (Free Research) The current economic environment challenges manufacturers seeking to capitalize on their enterprise resource planning (ERP) software: How can a company increase ERP functionality while reducing operating costs and even head counts? To achieve this difficult balance, many manufacturers have turned to on-demand ERP-support services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Success Story: Polyglass USA Inc. by itelligence, Inc. March 08, 2010 - (Free Research) Polyglass, a construction materials company, experienced revenue growth of 350% over the past four years. To support this growth, Polyglass implemented SAP. Yet, Polyglass executives worried about hosting and support. Read this success story to learn how Polyglass’ SAP implementation gave them previously unrealized capabilities and support. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Success Story: Carton Service, Inc. Folding Cartons, Pharmaceutical Packaging - Shelby, Ohio and Norris, Tennessee by itelligence, Inc. March 08, 2010 - (Free Research) Carton Service, Inc, a packaging company, realized its increasing need for knowledgeable, dedicated SAP resources. In 2007, itelligence was engaged as hosting partner to manage all of Carton Service’s SAP support. Read this success story to learn how itelligence provided a cost-effective and flexible solution to handle their SAP technical needs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IT Automation: Going Beyond the Obvious to Find Real Cost Savings by BMC Software, Inc. September 18, 2009 - (Free Research) Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fox Chase Cancer Center Speeds Data Backup and Recovery with IBM ProtecTIER Deduplication Solutions by IBM October 19, 2009 - (Free Research) One of the greatest challenges for Fox Chase has been to keep pace with the backup requirements imposed by ever-growing amounts of data. Read this case study to learn how Fox Chase implemented a storage solution that significantly reduced backup times and improved the data reduction ratio. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Top 5 Requirements for High-Performance Operational Data Integration by Oracle Corporation March 04, 2010 - (Free Research) This webcast presents the top 5 requirements for implementing high-performance and reliable solutions for integrating data across your operational systems. Real-world customer implementations will be highlighted. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Desktop Authority Password Self-Service Version 4.1.1 - Free 30 Day Trial! by ScriptLogic Corporation April 10, 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Tips for Managing ERP Software Vendors during the Software Selection Process by Panorama Consulting Group November 03, 2009 - (Free Research) It is often said that desperate times call for desperate measures. In recent months, this is certainly the case for some ERP vendors. The good news, however, is that there are ways to manage ERP software vendors to ensure a fair, consistent, and unbiased selection process for your organization. Read on to learn what they are. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

SEC Exam Survival Guide: Prepare in 12 Steps by Advent Software, Inc August 2008 - (Free Research) This Securities and Exchange Commission Exam Survival Guide provides you with the actions you can take to prepare for an SEC exam so that when the call comes, there is minimal stress and disruption to your firm. (WHITE PAPER) GO TO WHITE PAPER

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SharePoint Customization Best Practices by Global Knowledge December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing Security: Making Virtual Machines Cloud-Ready by Trend Micro August 2009 - (Free Research) This paper covers the variation of cloud computing that is also called utility computing, or Infrastructure as a Service (IaaS). It looks at the security implications and challenges that IaaS presents and offers best practices to service providers and enterprises hoping to leverage IaaS to improve their bottom line in this severe economic climate. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BPM Taxonomy Whitepaper - Dan Woods - Sponsored by SAP and Accenture by SAP America, Inc. March 2009 - (Free Research) This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

The iPhone is Here to Stay: What’s an Enterprise to do About it? by Sybase, Inc. September 2009 - (Free Research) Read this brochure to learn how iAnywhere Mobile Office offers enhanced network security, data protection, device management, profile administration, cross-platform support, and deployment features all available through Apple’s App Store. (BROCHURE) VIEW ABSTRACT | GO TO

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox March 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Crossing the Chasm Between the Service Desk and Operations by BMC Software, Inc. June 2009 - (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forecast: Cloudy with a Chance of Virtualization by Dell, Inc. September 2009 - (Free Research) Is cloud computing or in-house virtualization the answer to your scalability challenges? Maybe both. Cloud computing and in-house virtualization offer a wide range of complementary capabilities that can help your organization not only scale smoothly, but also simplify your IT infrastructure, reduce data center complexity, and cut costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Cost of Ownership (TCO) of Dell, HP, and IBM Blade Solutions by Dell, Inc. and Intel October 2008 - (Free Research) This white paper examines the TCO of this blade solution at acquisition and at 1, 3, and 5 years. TCO includes hardware, support, management software, IO virtualization, power, cooling, network ports, and data center space. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Secret to Maximizing Virtualization ROI in the Dynamic Data Center by Akorri February 2010 - (Free Research) Akorri’s BalancePoint™ software provides unique cross-domain analytics and IT Key Performance Indicators (KPIs) that enable virtual infrastructure optimization at the lowest cost. This paper reviews these analytics and how to apply them to get the most value out of your virtual infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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