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Presentation Transcript: Home Is Where the Money Is by inContact March 09, 2010 - (Free Research) Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This transcript reveals the real cost of absenteeism and provides call center management best practices that boost growth. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Home Is Where The Money Is by inContact January 29, 2010 - (Free Research) Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This webcast reveals the real cost of absenteeism and provides call center management best practices that boost company growth. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc. March 02, 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 5 Requirements for High-Performance Operational Data Integration by Oracle Corporation March 04, 2010 - (Free Research) This webcast presents the top 5 requirements for implementing high-performance and reliable solutions for integrating data across your operational systems. Real-world customer implementations will be highlighted. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IT Automation: Going Beyond the Obvious to Find Real Cost Savings by BMC Software, Inc. September 18, 2009 - (Free Research) Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SharePoint Customization Best Practices by Global Knowledge December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advancing Return on Investment Analysis for Government IT: A Public Value Framework by SAP America, Inc. January 2009 - (Free Research) The range and complexity of government information technology (IT) investments makes assessing their returns a daunting prospect. This white paper presents a public ROI assessment framework that addresses the shortcomings in the available methods and models for assessing public returns. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SEC Exam Survival Guide: Prepare in 12 Steps by Advent Software, Inc August 2008 - (Free Research) This Securities and Exchange Commission Exam Survival Guide provides you with the actions you can take to prepare for an SEC exam so that when the call comes, there is minimal stress and disruption to your firm. (WHITE PAPER) GO TO WHITE PAPER

Fox Chase Cancer Center Speeds Data Backup and Recovery with IBM ProtecTIER Deduplication Solutions by IBM October 2009 - (Free Research) One of the greatest challenges for Fox Chase has been to keep pace with the backup requirements imposed by ever-growing amounts of data. Read this case study to learn how Fox Chase implemented a storage solution that significantly reduced backup times and improved the data reduction ratio. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation September 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Green Storage: Metrics and measurement for management insight With Greg Schulz by IBM December 2009 - (Free Research) This videocast highlights the importance of metrics and measurements for enabling efficient and optimized physical, virtual or cloud data centers and storage. It discusses some different metrics, for example performance, availability/data protection, and capacity/space. It also gives tips for what metrics to use when, where to use them, and why (VIDEO) GO TO

Forecast: Cloudy with a Chance of Virtualization by Dell, Inc. September 2009 - (Free Research) Is cloud computing or in-house virtualization the answer to your scalability challenges? Maybe both. Cloud computing and in-house virtualization offer a wide range of complementary capabilities that can help your organization not only scale smoothly, but also simplify your IT infrastructure, reduce data center complexity, and cut costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eBook: Introduction to Virtualization Chapter 7 - Hypervisors: At Virtualization's Core by SearchServerVirtualization December 2009 - (Free Research) Virtualization technology isn't complete without a hypervisor. This final chapter of the Introduction to Virtualization e-book explains some hypervisor basics—highlighting the differences between bare-metal and hosted hypervisors—and lists some features that you should look for when selecting one for your virtual environment. (EBOOK) VIEW ABSTRACT | GO TO

A Guide to Understanding the Business Case for Software-as-a-Service Solutions for Web Content Management by Clickability, Inc. January 2009 - (Free Research) Worldwide economic issues are forcing companies of all sizes to reconsider strategies, tactics, and budgets. How can companies innovate while still operating with fiscal responsibility? For a growing number of companies, the software-as-a-service model for web content management (WCM) is the answer.  Read this paper to find out more about SaaS WCM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell Virtualization Advisor by Dell, Inc. and Intel September 2009 - (Free Research) This tool is designed as a guide for customers with a comfortable knowledge of virtualization and their server/storage environment. Simply enter in a few vital pieces of information and the Dell Virtualization Advisor will create a customized virtualization solution to match your needs. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

Crystal Reports Server: Manage, Share and Deliver Critical Business Information by SAP AG February 2010 - (Free Research) Small organizations are tasked with enabling better decision making among their staff, customers, and suppliers. They require a reliable solution to help them manage, share, and deliver critical information in a secure and timely manner. Crystal Reports® Server software provides the right functionality and pricing level to meet these requirements. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

IT Professionals' Guide to a Smarter Storage Environment: Solutions for Managing Data Growth and Controlling Costs by F5 Networks February 2010 - (Free Research) The storage landscape continues to evolve. Faced with such an array of storage ideas and options, how does one begin to make sense of such complexity? If you’re reading this, then the chances are you’re about to gain some useful insights into how best to create a Smarter Storage Environment within your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Authority Password Self-Service Version 4.1.1 - Free 30 Day Trial! by ScriptLogic Corporation April 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Save Money on Mainframe Hardware and Software: Five Simple Steps to Managing MIPS by Compuware Corporation September 2009 - (Free Research) This paper will detail how to control and manage MIPS usage by employing a systematic, repeatable approach that uses powerful technology and a proven process and expertise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Closed Loop Lifecycle Planning: Optimizing for Energy Efficiency in the Upcoming Technology Refresh Cycle by Hewlett-Packard Company January 2008 - (Free Research) This paper encourages all businesses to consider a more formal "green" strategy in regards to client computing and the technology refresh cycle. The timing could not be better. There is also a business case to be made that the 'business as usual' environment could view the "green" initiative as a compelling event unto itself. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Defending Against Downtime in Public Safety Applications by Marathon Technologies February 2010 - (Free Research) From police departments to local county offices and emergency operations centers, technology is on the front line of public safety. Downtime or data loss for a records system, for example, can jeopardize procedural and legal requirements for casework. This paper outlines 7 key steps for keeping public safety systems running without interruption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leveraging Knowledge: Best Practices of Successful Companies by Vivisimo, Inc. December 2009 - (Free Research) Best practices of how to overcome the challenges that prevent most companies from exposing and utilizing the true value of their information will be shared. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Introduction to Sybase Replication Server by Sybase, Inc. March 2010 - (Free Research) As IT infrastructures grow more complex there is a need for data to be synchronized, integrated, consolidated, and migrated. Sybase Replication Server, an enterprise class product, can help by offering real-time replication, data access with support for multiple databases and a data modeling tool while maintaining full transactional integrity. (BROCHURE) VIEW ABSTRACT | GO TO

Sybase Raises the Bar on Database Replication: Offerings Focus Strongly On Performance, Reliability, and Heterogeneity by Sybase, Inc. July 2009 - (Free Research) This report presents all the features and functionality of the Sybase Replication Server, such as support for real time, bi-directional movement of data, conflict resolution, optimized resource utilization, and heterogeneous data sources. Read this report to learn all the advantages that the Sybase Replication Server can have for your organization. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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