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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Increase First Contact Resolution: The Key to Superior Support by Citrix Online - GotoAssist
July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc.
February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center by Infor
March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Communications Implementation: The 7 Areas of your Business That Must be Primed by Avaya Inc.
September 2008 - (Free Research) In this E-Guide, you will find a list of important questions that should be asked of you and your organization when you are considering a unified communications implementation.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.
October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Thriving in an Economic Downturn by Avaya Inc.
August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Preparing for the Unexpected: Utilizing Avaya to Help Build Your Communications Continuity Capability by Avaya Inc.
August 2008 - (Free Research) This paper is designed to help enterprises understand how Avaya, with its broad portfolio of systems, applications, built-in recovery features and professional services, can help plan and execute a solid approach to communication continuity preparedness.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing a Telecommuting Program by Avaya Inc.
June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc.
June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extraordinary Customer Service by Avaya Inc.
June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Home Agents by Avaya Inc.
June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.
May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya Inc.
July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bowen & Groves Wins ContactCenterWorld.com 2008 Members’ Choice Award by Bowen & Groves
July 2008 - (Free Research) Bowen & Groves is setting the standard in Enterprise Resource Planning software for the small to medium manufacturer. They were voted Best in Class Winner for “Best After Sales Support in the AMERICAS & the EMEA Region” in 2008.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VMware and CA: Making the Most of Virtualization by CA
October 2008 - (Free Research) By using a combination of VirtualCenter and CA Unicenter ASM you can visualize and manage logical entities as easily and as well as physical entities, enabling you to dynamically map virtual system resources to business processes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Leveraging Advanced Management in a Virtual Environment by CA
September 2009 - (Free Research) Read this transcript from an expert Q&A videocast to get key tips on advanced virtualization management and the answers to the most recently asked questions by IT administrators.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualization and Blades: Why Together Now? by Dell, Inc. and Intel
November 2008 - (Free Research) This document describes the reason why virtualization and blades work together so well, some of the changes that have taken place during the past few years, and why that has led to virtualization and blades working better together today.
(ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Developing a Spectacular Support Structure by Numara Software
April 2008 - (Free Research) In this webcast from Numara Software industry leaders will teach you how to be sure that your support structure is running effectively. It will discuss and present solutions for all major issues that support centers encounter.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. by Portrait Software
September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Jobfox Stays ahead of Brisk Growth with Customer Self-Service by Parature, Inc.
August 2008 - (Free Research) In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Fibre Channel over Ethernet Storage Networking Evolution by Cisco Systems, Inc.
November 2008 - (Free Research) This document discusses the need for unified I/O and describes the phases of unified I/O along with FCoE deployment and the benefits of each phase.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Switching on the Virtual World: The Role of Fabric-Driven Services for the Virtualized Environment by Cisco Systems, Inc.
October 2008 - (Free Research) Virtualization in the data center is widely accepted and deployments are growing at a fast clip, the advantages of virtualizing servers, networks and storage are compelling: consolidating and utilizing resources.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Keeping Your Workforce Connected by Cisco Systems, Inc.
March 2008 - (Free Research) Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. In this whitepaper learn how IP (Internet Protocol) communications and Virtual Private Networks (VPNs) can help your business.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Guru - Episode One: What's beyond Right Now? by Cisco Systems, Inc.
February 2008 - (Free Research) A new switch? Another new server? Four more contact center agents? The challenges facing a growing business seem unlimited.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Build a New Business Model Using a Remote Support Solution by NTR Global
September 2008 - (Free Research) In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR’s Remote Support was their solution.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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