Telephony/ CTI/ VOIP Software, Hardware, Services and Research Papers - KnowledgeStorm Material Requirements Planning

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The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc.

March 02, 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation.

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Cooper University Hospital Utilizes Cisco IPT and Wireless Network to Track Equipment and Enhance Patient Safety by Dimension Data

February 25, 2010 - (Free Research) After successful prior engagements, Cooper University Hospital (CUH) asked Dimension Data to implement an IP telephony (IPT) solution for its existing data center and new Medical Coordination Center (MCC).

(CASE STUDY)

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Planning Media Resources for Your VoIP Environment by Global Knowledge

January 25, 2010 - (Free Research) Media resources are software- or hardware-based components that perform processing on two or more connected media streams. Media Resource design is an important component of overall IP Telephony implementations and care must be taken to ensure that resources are available at the right locations for maximum link efficiency.

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IP Telephony from A-Z -- The Complete IP Telephony eBook by ShoreTel

December 31, 2007 - (Free Research) Check out this comprehensive eBook to discover the ins and outs of IP telephony system selection, deployment, and management.

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The Power of Converged Networks by CDW Corporation

September 01, 2009 - (Free Research) Before moving forward with a converged network several key issues should be addressed: Capacity, security and reliability. CDW can help your organization by arming you with the information you need to choose the ideal solution.

(WHITE PAPER)

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Overcoming IP Telephony Performance Issues in a Converged Network by Global Knowledge

August 27, 2009 - (Free Research) In this white paper, we are going to discuss the application of QoS to networks with media flows installed within them, such as voice and video. We'll see that it is very unnatural for voice to even exist on a data network, because it was never designed to do so.

(WHITE PAPER)

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Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.

(WHITE PAPER)

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Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox

March 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.

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